Holiday service · November 9 – December 18, 2026

Order tracking

The Coco Claus Express

Enter your order reference and the email address you ordered with to follow your letter's journey.

Find your order

Both must match the order exactly as it was placed. Nothing is shown until they do.

Every status reflects real progress.

Nothing is marked as written, sealed or dispatched until it truly is. If your letter is waiting on Coco's desk, this page will say so.

  1. 1

    Your Wish Has Been Received

    Coco has your request and it is in her book.

  2. 2

    Coco Is Writing Your Letter

    The letter is being written with your details in hand.

  3. 3

    A Little Magic Is Being Added

    Stationery, seal and finishing touches.

  4. 4

    Your Keepsake Is Ready

    Your digital keepsake is waiting for you.

  5. 5

    The Coco Claus Express Has Departed

    On its way, with your printed letter aboard.

  6. 6

    Your Christmas Magic Has Arrived

    Delivered. Keep it somewhere safe.