Questions people write in with

Ordering opens November 9 and closes December 18, 2026, in US Eastern time. The site stays open all year, and the newsletter continues through the season.

Mrs. Claus has a first name. Coco writes every letter that leaves the North Pole desk. She is warm, a little witty, and takes the details of your family seriously.

Our letters are written by Mrs. Coco Claus. Santa's Special Delivery gives you the choice of a letter written in Santa's voice or in Coco's.

Digital letters are usually emailed within two business days. Printed letters are written, approved and posted in small batches; delivery inside the US usually follows three to seven business days after dispatch.

The recipient's first name and nickname, a couple of things they love, one moment from their year, and anything you would like Coco to encourage them about. One honest sentence is worth more than a long list.

Yes, when you are the parent, guardian or another authorised adult. We never create accounts for children and never use their details in advertising.

No. Our letters are fictional keepsakes and never promise that a particular present will arrive. They also never use fear, shame or threats about behaviour.

Signature and keepsake orders include one revision before production. You will also see a watermarked sample of your letter while ordering.

Letters and stories can be written in English or Spanish. Choose the language while ordering.

Cancel before writing begins for a full refund. After that the letter is made for one person, so we replace anything that is wrong at no cost. See the refund policy for details.